F.A.Q.

FAq PAge

Have Question About Our Products or Services?

We reply as fast as possible, unless it is a deep night and all of our team members are dreaming about a world of perfect desktop setups. When they wake up, first thing they do is check any inquiries, so do not hesitate to send us a message.

Question & Answer About

Return Policy

We know that things happen. We also think that returns should be reasonably easy so here are some of our policies in regards to the returns.

General Policy


  • If you are not satisfied with your online purchase, merchandise must be returned within 7 days of receipt of shipment for a refund.
  • At this time, no returns or exchanges can be made at our store location.
  • Merchandise MUST have tags having never been removed.
  • All sale items are FINAL SALE – cannot be returned or exchanged.  (Promotions not included)
  • Shipping and handling charges will not be refunded.
  • When returning merchandise we recommend that you get a tracking number and/or delivery confirmation to ensure proper delivery of your return.
  • We are not responsible for lost or unconfirmed shipments.

Damaged Items

  • Please inspect merchandise as soon as it arrives.
  • If an item is damaged or defected, please notify us immediately by emailing info@the317store.com with invoice and item number.
  • Damage claims must be made within 48 hours of package arrival.  No claims can be made after 48 hours.

Return Procedure

  • Fill out Return Form that was included in your package.
  • Neatly pack merchandise and Return Form in package and seal securely.
  • Ship back to us using the carrier of your choice.  (We recommend that you get a tracking number and/or confirmation number)

All returns should be sent to:

The 317 Store
Attn: Web Return
209 E. 11th St, Los Angeles, CA 90015

if you have any questions please email info@the317store.com

Question & Answer About

Privacy Policy

The 317 Store is firmly committed to the user’s privacy and protection of personal information.
We collect personal identification information such as name, email address, telephone number, billing address, and shipping address when users place an order, or subscribe to our mailing list.

Use of Personal Information

We collect personal identification information in order to:

  • Process payments
  • Contact users regarding their order
  • Include users in our mailing list, so they can be informed on new arrivals, sales, promotions, and in-store events

We do not share, sell, rent, or trade, user’s personal identification information.

Security or Personal Information

Protecting your online order information at The 317 Store is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters “http” in the URL address change to “https,” the “s” indicates you are in a secure area employing SSL.

Changes to this Privacy Policy

The 317 Store has the discretion to update this privacy policy at any time.  We encourage you to periodically review this statement to be informed of updates.

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